The Password Reset Code Is Incorrect Click Here to Try AgainLiveauctioneers
Try restarting a few times then try again.
Try disconnecting from the Internet and try again.
If that does not work, reboot in Safe Mode then try signing in.
At the sign in screen:
Hold down the shift key on your keyboard while clicking the Power button on the screen.
Continue to hold down the shift key while clicking Restart.
Continue to hold down the shift key until the Advanced Recovery Options menu appears.
Click Troubleshoot
Click Advanced options
Click Startup Settings
Click Restart
Press (4) to Enable Safe Mode
Wait while Windows 10 starts in safe mode.
Log in
If you are still unable to log in, see the following:
http://answers.microsoft.com/en-us/windows/wiki...
Other things you can try - enable to built in Administrator account:
Hold down the shift key on your keyboard while clicking the Power button on the screen.
Continue to hold down the shift key while clicking Restart.
Continue to hold down the shift key until the Advanced Recovery Options menu appears.
Click Troubleshoot
Click Advanced options
Click Command Prompt
At the command prompt, type:
net user administrator /active:yes
Hit Enter
Close command prompt, restart, then try signing into the Administrator account.
Try signing in again.
Hold down the shift key on your keyboard while clicking the Power button on the screen.
Continue to hold down the shift key while clicking Restart.
Continue to hold down the shift key until the Advanced Recovery Options menu appears.
Click Troubleshoot
Click Advanced options
Click Startup repair the follow the on screen instructions.
When complete, restart.
Try signing in again.
Change password
Open Control Panel - see how to find control panel:
https://www.groovypost.com/howto/open-control-p...
Open User Accounts
Click Manage another account
Select the other account
CLick Change the password
Enter the password
Confirm the new password
Type a hint
Click Change password
Best,
Andre
twitter/adacosta
groovypost.com
4 people found this reply helpful
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Hi Lezleigh. I am a fellow community member who likes to help when I can. I am not an employee of Microsoft.
I have seen many users face the same issue that you describe. Some are able to boot into safe mode and login, then use the User account settings to remove the password requirement. Some are able to login using their Microsoft online account password.
Lastly some are unable to get past the password and need to do a clean install of Windows. If you should decide to take the last route there is an excellent guide here
https://answers.microsoft.com/en-us/windows/for...
I hope this helps
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I hope this info was helpful to you. Please let me know if there is anything else I can do to help you. If your issue has been resolved please feel free to select a rating if you would like. Have a Great Day!
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Hi Dad of 5, thank you for answering my question unfortunately my problem is the last one you have listed and I have already re-installed windows and still have the same problem of not being able to get past the login screen.
When I try the password reset option I get an error box that says "No Drive the feature requires removable media such as a USB or Flash drive. Please connect a USB Flash drive and try again".
The laptop has two hard drives, I have performed tests on both drives and they both passed 100%.
Any ideas?
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I have tried all of the above suggestions nothing works. I am not able to use the command prompt and other advanced options because they want a password
When I try the password reset option it comes ups with the following error box
"No Drive the feature requires removable m:edia such as a USB or Flash drive. Please connect a USB Flash drive and try again".
When I attached a removable drive I got a password rest wizard which told me that this drive is not a reset drive. I don't have a reset drive how do I get one? and why do I need one when the laptop has 2 hard drives.
I performed the disk test on them after this happened and they both passed 100%. Any ideas?
1 person found this reply helpful
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Lezleigh I am sorry to hear that this is still not resolved. If you need a USB reset drive you can create one following these instructions
https://support.microsoft.com/en-us/help/402757...
If you need a USB repair drive follow these instructions
https://support.microsoft.com/en-us/help/402685...
Please let me know if this helps
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Lezleigh I hope this was helpful to you. Please let me know if you need anything else
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Source: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-password-incorrect-error/409ff312-30dd-4787-b22c-43cc7904c8b5
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